Last updated: September 20, 2026
This Privacy Policy explains how Bridgo ("Bridgo", "we", "us", or "our") collects, uses, discloses, and protects information when you use our multi-channel business messaging platform (the "Service"), including messaging over the WhatsApp Business Platform, SMS, and Email. By using the Service you agree to this Policy.
Bridgo is operated by [LEGAL COMPANY NAME], located at [BUSINESS ADDRESS]. For any privacy question you can reach us at privacy@bridgo.app.
When you register, we collect your name, email address, phone number, company name, and billing details needed to provide the Service.
To deliver messaging, we process the content of messages you send and receive through the Service, along with metadata such as sender and recipient phone numbers, timestamps, delivery and read status, and message templates. When you use WhatsApp, this data is processed through the official WhatsApp Business Platform (Cloud API) provided by Meta.
If you import contacts, we store the contact details (such as name and phone number) you provide so you can message customers who have consented to receive messages from you.
We automatically collect IP address, browser type, device information, and usage logs to operate and secure the Service.
We do not sell your personal data, and we do not use the content of your business messages for advertising.
Bridgo is an independent platform built on the WhatsApp Business Platform. When you connect a WhatsApp number, message delivery is handled by Meta Platforms, Inc. Your use of WhatsApp is also subject to Meta's own terms and privacy policies, including the WhatsApp Business Messaging Policy and the WhatsApp Business Terms of Service. We only send messages to recipients who have opted in, and we honor opt-out requests.
We retain your data for as long as your account is active or as needed to provide the Service. Message data is retained according to your plan settings and applicable law. When data is no longer needed, we delete or anonymize it.
Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact privacy@bridgo.app. You may also request deletion of your account and associated data at any time.
We use encryption in transit, access controls, and monitoring to protect data. No method of transmission or storage is fully secure, but we work to protect your information using industry-standard safeguards.
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.
The Service is not directed to individuals under 16, and we do not knowingly collect data from children.
We may update this Policy from time to time. We will post the updated version here and revise the "Last updated" date above.
Questions about this Policy? Email privacy@bridgo.app or write to [LEGAL COMPANY NAME], [BUSINESS ADDRESS].